See Your Retail Team Through the Eyes of Your Customers

Mystery shopping programs provide a third-party perspective of your brand’s customer experience that cannot be achieved with other market research methods. Imagine being able to see your retail stores through the eyes of a brand new customer—who just happens to be an expert in evaluating retail operations.

What You'll Learn From a Mystery Shopping Program

Unlike everyday customers or company representatives, mystery shoppers are trained to evaluate customer experience factors — even those details that customers aren't aware they're reacting to. Did your staff...

  • Greet the customer, and if so how quickly?
  • Display expertise when asked about products and services?
  • Use company sales techniques during their interactions with customers?
  • Make the customer aware of any relevant store offers or specials?
  • Follow corporate policy while engaging with customers?

These small factors can make a huge difference in your bottom line. Our representatives are happy to explain further just fill out the form to get started!

Request Your FREE Mystery Shopping Consultation