Mystery shopping programs provide you with a third-party perspective on your brand’s customer experience that cannot be achieved with other market research methods. Imagine being able to see your retail stores through the eyes of a brand new customer—who just happens to be an expert in evaluating retail operations.
Why hire a mystery shopping company?
Unlike everyday customers or company representatives, mystery shoppers are trained to evaluate customer experience factors - even those details that customers aren't aware they're reacting to. Did your staff...
Greet the customer, and if so how quickly?
Display expertise when asked about products and services?
Use company sales techniques during their interactions with customers?
Make the customer aware of any relevant store offers or specials?
Staff follow corporate policy while engaging with customers?
Think your company could benefit from a Mystery Shopping program? Complete the below form for a FREE no obligation Mystery Shopping consultation from an ICC/Decision Services representitive.
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